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TEAM TELCO is a new and exciting boutique full service telco utilising state of the art technology provided by the biggest telecommunications networks in Australasia.
Established in 2003, we are young, fresh and inspirational in our dealings with customers. Our aim is to provide our customers ‘maximum savings with maximum service’, we think that you, our customers, deserve no less!
We are proud to be your provider of Local, Long distance, National, International, Inbound numbers, SMS, Mobile, Dial up internet, Broadband internet and Web Hosting. |
We offer a wide range of rate plans and can even customise your plan if you call specific national or international numbers.
We are able to offer you an obligation free bill analysis of all your telecommunications services and advise in detail using your actual phone costs, the areas we are able to save you money. |
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1. Who is Team Telco?
Team Telco provides communication services to homes and businesses through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price.
We access the global Telecommunications network at wholesale prices which allows us to pass on the savings to you.
Team Telco is in direct competition with Telstra, Optus, AAPT & other communications companies. We deliver a one bill solution for all calls, service & equipment charges, with no loss in call quality.
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2. Are there any costs or charges involved?
Joining Team Telco is free of charge. All that you will pay for is the cost of your telephone calls and the products you use. |
3. Will my phone number change?
All services will remain the same |
4. Does every call I make go through the Team Telco network?
Yes, except for calls to 12, 13, 18, 19, 0500, 0900 numbers which are still billed to you by Team Telco at the same rates as every other provider. |
5. Am I entitled to an account manager?
Yes, any size business is allocated with an account manager. You will have their contact details, so you can deal with them personally. They will know you & understand your businesses phone usage. |
6. How do I access your network?
Team Telco will pre-select your lines to allow all calls to be charged at Team Telco’s low rates. |
7. Is there any disruption to my lines during the pre-selection process?
No, absolutely not. The process is completely seamless and is carried out using an automated transfer process between networks. |
8. Can I transfer my 1300 and 1800 numbers to Team Telco for a saving?
Yes, Team Telco can arrange to "port" your inbound and/or freecall numbers from your current company as well as offer you better rates in the process. |
9. Do you offer a long distance or international fax service?
You are able to send faxes by using the Team Telco network and will be charged the same as if you were making a voice call.
Please be aware however, that you must use 0011 when dialing internationally as 0015 (fax stream) is a Telstra product & 0019 is an Optus product and is not compatible to the Team Telco network. |
10. I think I am contracted to my current provider, how do I know if I am?
It is very rare to see fixed wire lines under contract. But if you are in doubt Team Telco will happily attempt to analyse and interpret your contract. Just fax it to us on 1300 785 692 and we will find out the answer. |
11. How long does it take to transfer to Team Telco from my current provider?
In most instances 5-10 days. All phone companies have 30 days to release services so please bear this in mind. |
12. What about my mobile phone?
Team Telco can combine your mobile, fixed line charges and internet all on the one monthly easy to read bill. There is no need to change your existing phone numbers. |
13. How do I request new lines, relocations and other products and services like line hunt and message bank etc?
Please talk to your Team Telco account manager or Team Telco customer service on 1300 785 680, they can setup all of these and more for you. |
14. If I am experiencing a fault how do I report and resolve it?
If there appears to be any type of fault on your line then you can contact our 24 hour fault logging service on 1300 785 694. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will be arranged to attend within maximum 2 working days. |
15. What will my bill look like?
With Team Telco, you have the option of receiving either a paper hard copy or an electronic soft copy of your bill on pdf. Beyond this, the "view your bill" option on this website (once set-up for you with a password), allows you to view & create itemised call data reports. We invite your to call us on 1300 785 680 for an explanation of this option. |
How often will I receive a bill?
Fully itemised bills will be issued to you monthly.
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Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment. |
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)
BPAY biller code: 707364
National Australia Bank
Tel: 13 2665
Internet: www.national.com.au
Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au
St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au
Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au |
Credit Card
Call our Telepay service on 1300 785 698 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records. |
Paying in Person
Please present your payment slip at a Post Office where cash, cheque or credit card will be accepted using the barcode. |
Mail
Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau. |
Direct Debit
Call 1300 785 680 & register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again. |
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